ServiveDesk Specialist

AXEPTA SA
Genève

2T

For one of our clients, a prestigious company based in Geneva center, we are looking for:

ServiveDesk Specialist

For one of our clients, a prestigious company based in Geneva center, we are looking for:

Mission:

Answer customers e-mails and telephone calls in a polite and courteous manner.

Remain calm and polite when faced with customers annoyed by IT problems

Analyse situations reported by customers to determine if the impact is minor medium, high or critical, in order to define priority of case handling

Fully document tickets  to ensure that they contain pertinent and up to date information

Resolve customer problems.

Ensure proper follow-up and and communication with customers in a timely manner

Ensure customer expectations are managed, and ensure integrity of what is sais and written by the Global Service Desk

Profile:

2/3 years in a similiar Role.

Customer oriented

English advanced

Impeccable presentation

If you recognize yourself in this description, please send us your application.