IT BUSINESS ANALYST VEEVA

AXEPTA SA
1000 Lausanne

NEU

For our client, a prestigious international company, based near Lausanne, we are looking for an IT BUSINESS ANALYST VEEVA (CRM & Vault)

IT BUSINESS ANALYST VEEVA

For our client, a prestigious international company, based near Lausanne, we are looking for an IT BUSINESS ANALYST VEEVA (CRM & Vault)

ROLE

This role will be responsible for requirements analysis, configuration, testing, problem / incident analysis and resolution. The position will require business engagement with Commercial and Medical stakeholders to manage requests with the ability to guide stakeholders to a uniform solution and/or process. Key Responsibilities:

Application support and maintenance

  • Application Lifecycle: Accountable for system lifecycle ( e.g. managing new releases), acts as a Technical Application Owner for all applications in the CRM and Vault domain or other related ones as needed
  • Identifies pro-actively business issues and proposes solutions by leading the implementation of corrective actions in collaboration with business partner
  • Tests: Performs testing to ensure functional requirements coverage
  • Documentation: Updates and leverages documentation on functional changes based on requirements. Ensures that solution documentation remains consistent and up to date
  • Requests for change: Work with system admins to plan and coordinate the implementations of requests for changes
  • Training: Coordinates and provides training to key-users and/or end-users to improve business knowledge of application solutions
  • Follow IT guidelines: Coordinates and provides support through IT servicing tools by
    • following guidelines and ensure consistency with ITIL recommendations
    • assessing criticality and business impact
    • identifying workarounds
  • Ticketing system: Analyzes reporting requests, proposes appropriate solutions to business users, report on number of tickets
  • Third party integration: Oversees correct integration with data feed (CRM) and other applications
  • User management: Ensures the application security by requesting and testing business roles, and streamline number of profiles and roles

Project Management

  • Support business in authoring requirements for projects, aligning with Business Sponsor on the quality / cost / timelines of the project(s)
  • Liaise with internal and external business partners (e.g. vendors) to ensure access to the expertise needed to best support the project
  • Be responsible for all project processes and documentation
  • Works across departments and coordinates appropriate experts to identify far reaching implications of incidents by assessing solution and anticipating potential regressions

PROFILE

  • Preferably a Master degree in a Technology related field or Bachelor’s degree with extensive relevant experience
  • 5 years of experience in CRM (ideally Veeva, Salesforce) and Veeva Vault with planning and managing IT systems
  • ITIL certification is an asset
  • Project Management skills to lead process change initiatives
  • Strong knowledge in managing third party vendors
  • Good analytical and communication skills, ability to understand business problems and requirements and present solutions
  • Independent, and hands-on working style, team player, self-motivated, proactive and change oriented
  • Ability to collaborate with global teams across multiple countries
  • Fluent in written and spoken English; French is a plus