Area of Responsability
- Support and develop our external partners to deliver clear and performant services to our Corporate Employees and our Restaurants
- Take ownership of support for Corporate employees and develop the corporate service desk experience to a top-class experience. Develop self-service support and lead on the documentation of existing and new processes
- Help deliver on security related matters, including overseeing patching activities for the market, managing vulnerabilities and treating security-related incidents
- Create and maintain Operational standards for internal and external processes
- Work with our global teams on the activities related to the management of local and cloud-based servers
- Act as the main point of contact within the team for support requests related to Network & Infrastructure
- Monitor the operational execution (reliability, performance) of technologies and ensure appropriate response
- Translate key IT messaging for consumption by wider stakeholder groups
- Respond to, and ensure processes exist to manage and handle scenarios of critical business impact
- Perform risk management exercises and develop appropriate processes & responses
- Technical investigation into root causes and building strategical next steps
- Prompt support to restaurant operations in cases of major incidents or crisis
- Comfortable with best practices in Service Management (understands the concepts of incidents, problem management, escalations)
What we offer
McDonald's offers its employees an attractive, dynamic and diverse work environment based on teamwork, recognition of exceptional performance and training. Proactive employees can perfect themselves with us.
Does this description fit you? Then we would like to get to know you! Just send us your application documents