STA Pharmaceutical Co., Ltd. (STA), a WuXi AppTec company, is a global leading small molecule pharmaceutical development and manufacturing capability and technology platform company serving the life science industry, with operations in China, the United States and Europe. As a premier Contract Development and Manufacturing Organization (CDMO), STA offers our worldwide partners efficient, flexible and high-quality solutions for small molecule Active Pharmaceutical Ingredients (APIs) and finished dosage forms.
We are looking for our site in Couvet - in the Canton of Neuchatel in Switzerland for a
STA Pharmaceutical Co., Ltd. (STA), a WuXi AppTec company, is a global leading small molecule pharmaceutical development and manufacturing capability and technology platform company serving the life science industry, with operations in China, the United States and Europe. As a premier Contract Development and Manufacturing Organization (CDMO), STA offers our worldwide partners efficient, flexible and high-quality solutions for small molecule Active Pharmaceutical Ingredients (APIs) and finished dosage forms.
We are looking for our site in Couvet - in the Canton of Neuchatel in Switzerland for a
We are currently looking for an IT Support Associate Specialist with a very good knowledge in End-User support at our Couvet Commercial Pharmaceutical facility.
You will be responding to all incoming support requests from the Couvet site users and provide level 1 and 2 assistances on the company’s systems, including to the GMP bulk manufacturing, packaging, laboratory and warehousing functions.
Your very good technical and soft skills will help you create a strong relationship with the internal customers in Couvet and your colleagues in the US.
In parallel this position will participate to the roll-out of some IT projects.
Main areas of responsibility include:
- Provide face-to-face and virtual support to employees, providing impeccable customer service.
- Ensuring all IT Help Desk incidents (GMP & non-GMP) and requests are tracked in the ticketing system and escalated or resolved on time.
- Configure, provide or replace end-user hardware.
- Work in close collaboration with global IT support teams to ensure quick resolution of incidents.
- Participate to IT projects as necessary.