You will be working closely with the management to establish document management with ELO as our new field of business. Furthermore, you will be working directly with our clients as a consultant to help them get the maximum out of the system and to digitize their processes. (60-100%)
Job Description
- Consult the clients in the best use of ELO as a document management system
- Perform requirements engineering with the clients to understand and document their needs
- Write specifications and offers based on the requirements you established
- Configure ELO systems to the clients needs as far as possible, otherwise document and delegate
- Work together with our developers and engineers to deliver the best solution for the clients
- Bring inputs and feedback, how we can develop ELO as our new field of business
- If possible, consult the clients on records management and digitizing of their processes
- Act as the key trouble-shooter in complex/escalated incidents
- Project management for customer projects and internal projects (create project-plans and ensure a timely delivery, coordinate with stakeholders)
- Demonstrate capability to effectively assimilate new skills and use of new technologies
- Testing, documenting and rollout of new software releases
Knowledge
- Knowledge about document management is mandatory
- 3+ years of experience in a similar role or working with a document management system is required
- Experience in working with the software "ELO" is a huge plus
- Knowledge about records management is a big plus
- Experience in project management is a big plus
- e-commerce knowledge is nice-to-have
- Knowledge of agile practices is nice-to-have
Skills
- Strong self-management and self-organisational skills
- Excellent written and verbal communication skills in German and English
- Strong Business Analyst skills
- Good logical and interpersonal skills
- Strong and innovative approach to problem solving and finding solutions
- Strong ownership and persistent attitude to tasks
- Experience working in Agile Environments and Scrum Teams are a plus
- Project Management skills are a plus
Language requirements
- English: Business Level (B2)
- German: Proficient Level (C1)
Workpermit for Switzerland or for EU-27/EFTA required.