10 days ago

Head of Digital Services Switzerland (f/m)

Ericsson AG

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In the Market Area Europe and Latin America (MELA) Digital Services, Customer Unit Western Europe we are looking for a

Head of Digital Services Switzerland (f/m)

You will be overall accountable for all pre-sales and delivery of the complete Business Area Digital Services portfolio for your accounts. You will be considered a very senior individual contributor who orchestrates all pre-sales & delivery. The role reports directly to Head of Digital Services for the Customer Unit.

Your Responsibilities:

  • You will be orchestrating all pre-sales and delivery resources working on your accounts, particularly key senior roles such as Program Directors, Domain Sales Managers, Solution Architects, and MSCOOs
  • You will be working with Project Management Office and Solution & Service Line teams to jointly appoint and approve key Contract Fulfilment Responsible or Customer Solution Responsible roles assigned
  • You will sometimes be taking on an Account Responsible role on delegation from Key Account Management
  • You will be coaching Digital Services staff and account teams
  • You will be the primary interface toward customer CTO/CIO for Digital Services
  • You will be driving Digital Services Thought Leadership with the Customer and Account Teams
  • You will be supporting Key Account Managers with Digital Services growth planning, forecasting, and all execution and product roadmap issues
  • You will be targeted and measured on net sales, gross margin, and working capital days as well as on delivery quality & customer satisfaction.

Your Profile:


  • You have at least ten years of pertinent experience with 3-5 years of related service delivery experience
  • You have strong Digital Services knowledge and background in Service Delivery
  • You have a challenger sales profile and are a Thought Leader in your area
  • You are collaborative, a team-player and able to work across geographies and cultures
  • You have strong consultative skills and customer C-Level engagement
  • You have passion for innovation, technology and simplification
  • You have a good understanding of financial & commercial aspects as well as the pillars in delivery


At Ericsson, our vision is Networked Society where every person and every industry is empowered to reach their full potential. The ambition is high. That is why we are seeking experienced individuals to accelerate the momentum in our region. Please send your English or German CV via the Ericsson Jobsite at www.ericsson.com/careers

Ericsson AG
Mr Patrick Mathys