IT Support Specialist for owned stores across Switzerland - Zurich, Switzerland

Are you ready to be a crucial part of Western Union's Global IT support team, providing top-notch technical assistance to over 14 owned stores across Switzerland? We are looking for a skilled IT Support Specialist to join our team, ensuring that our stores operate seamlessly and providing essential support for front-line associates (FLAs) with both in-person and remote assistance.
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Job description:

• Comprehensive IT Support: Provide Level 1 support, diagnosing and resolving issues for Microsoft Windows-based workstations, printers, scanners, card terminals, and other hardware.
• Network & Connectivity Management: Oversee network, internet, phone, and alarm systems, and act as the escalation point for telecommunications issues.
• Ongoing Store Support: Offer ongoing remote and on-site support as needed, addressing daily IT issues, software updates, browser support, and account access through Okta.
• Help Desk Assistance: Serve as the primary help desk and escalation contact for Concept Stores across Switzerland, handling ticket management, WUPOS certificates, and troubleshooting for currency exchange software.

Additional Duties:

• Scheduled Maintenance: Conduct routine maintenance, monitor operations, and resolve server, storage, and network device issues.
• Asset & Inventory Management: Track hardware shipments, maintain stock levels, and keep an updated inventory of IT assets and software licenses in Switzerland.
• Collaboration with External Providers: Liaise with external IT solution providers to coordinate comprehensive solutions and ensure service continuity.

• Job Type: Full-time, Permanent.
• Hours: 42.5 hours per week, Monday to Saturday on a flexible schedule.
• Store opening hours: Monday to Friday: 9AM-7PM; Saturday: 10AM to 3PM.

Required profile:

• Technical Expertise: 2-3 years of experience supporting Windows 10/11 in an enterprise environment, with proficiency in remote support tools and Active Directory.
• Store Support Experience: Background in supporting customer transaction-related hardware and software in store environments is a plus.
• Communication: Fluent in German, French, and English with the ability to explain technical information in a clear, simple way to non-technical team members.
• Mobility: Willingness to travel across Switzerland frequently, including occasional overnight stays (company covers approved travel costs).
• Strong Work Ethic: Solid problem-solving skills, attention to detail, and the ability to manage technical solutions under tight deadlines.

Desirable:

• Industry Experience: Prior experience in money transfer or financial services is an asset.

What we offer:

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few. Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your Switzerland specific benefits include:

• Annual Leave - 25 working days.
• Defined Contribution pension plan
• Accidental policy
• Sickness policy
• Global Travel Policy
• Global Employee Assistance Program

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.