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Junior IT Supporter, 80-100% (ID1643)

AO Foundation
Clavadelerstrasse 8, 7270 Davos Platz
NEU
Online bewerben
  • 14.03.2025
  • 80 - 100%
  • Mitarbeiter
  • Festanstellung

The AO is a medically guided, not-for-profit organization, a global network of surgeons, and the world's leading education, innovation, and research organization specializing in the surgical treatment of trauma and musculoskeletal disorders. We are home to people from all over the world, from different backgrounds, with diverse talents and specialist areas. What binds us together is our passion for excellence, our dedication to our mission of improving patient care, and our understanding that we are stronger together: we are one AO.
For more information, visit: https://www.aofoundation.org/

Junior IT Supporter, 80-100% (ID1643)

Short Description

AO Foundation is a dynamic organization that values innovation and efficiency. We are looking for a motivated Junior IT Supporter to join our IT team in Davos and assist in maintaining our IT infrastructure, supporting users, and resolving technical issues.

Main Responsibilities
  • Provide first-line technical support for users via phone, email and on site for soft- and hardware
  • Installing hardware and commissioning
  • Document and track all support requests in a ticketing system
  • Maintain and update user documentation and knowledge base
  • Support for AO courses and events
  • Collaboration on internal IT projects
  • This position is based in Davos
  • If needed you also support our offices in Zürich and Zizers
Main Requirements
  • Two or more years of experience in a technical support role
  • Education in information technology, IT apprenticeship or similar
  • Strong knowledge of Microsoft Windows Client OS, Office365 E5 and iOS/MacOS
  • User and service-centric thinking
  • Strong problem-solving and troubleshooting skills
  • Excellent communication and customer service skills
  • Ability to work independently and in a team environment
  • Good written and spoken proficiency in English and German 
  • Readiness to travel within CH (Davos/Zizers/Zürich)

  • An interesting and varied job in an exciting and innovative organization
  • The opportunity to be part of a highly committed international team
  • Modern infrastructure
  • High degree of flexibility regarding working hours and location (depending on operational requirements)
  • Generous pagacke of social benefits, including supplementary vacation days and pension scheme contributions
  • Internal skills training opportunities and support for continued education