IT Support Specialist

We are looking for an experienced and service-oriented IT Support Consultant (L1/L2) to join our client in Geneva. In this role, you will provide technical assistance to end-users, troubleshoot hardware and software issues, and ensure smooth daily IT operations in a fast-paced and international environment.

IT Support Consultant (Level 1 & 2)
Location: Geneva, Switzerland (On-site)
Contract Type: Temporary – Consulting Assignment
Workload: 40–42 hours/week
Schedule: Monday to Friday, between 08:00 and 18:00

Key Responsibilities

• Provide Level 1 & 2 technical support for users (hardware, software, network, and peripherals)

• Diagnose and resolve incidents via ticketing tools (remote & on-site support)

• Install, configure, and maintain devices, applications & user accounts

• Escalate complex issues to higher-level support when required

• Ensure excellent customer service and follow-up on user requests

• Maintain documentation and contribute to process improvement

Requirements

• Proven experience in IT Support / Service Desk (Level 1 & 2)

• Strong knowledge of Windows environment, MS Office / O365, Active Directory, and ticketing systems

• Ability to troubleshoot network & workstation issues

• Fluent English required; French highly appreciated

• Strong communication skills, proactive mindset & customer-focused attitude

• Ability to work fully on-site in Geneva (Monday to Friday)

What We Offer

• Opportunity to work in a dynamic, multicultural environment

• Competitive consulting package

• Daily collaboration with international teams & modern tech environment

If you're a motivated IT Support professional with a strong service mindset, we would love to hear from you. Apply now and join an engaging and fast-moving assignment in Geneva!