SERVICE ACCOUNT MANAGER (all genders) | Global Airline Clients |

At Reist Telecom AG, we believe teamwork drives success.

It’s not about the “me”—it’s the “us” that enables customer-centric innovation and long-lasting partnerships. By combining technical expertise with creativity and continuous learning, we develop smart, future-ready solutions. Our shared passion for the job sets us apart. If you’re ready to make a difference, we would be delighted to have you join us on our journey.

 Are you ready to support our world-leading airline clients and oversee their international service accounts, and make a tangible impact? Join our fast-growing, tech-driven Service Account Management team at Reist Telecom AG in Zurich/Kloten!

About the role:

As a Service Account Manager, you will own the end-to-end delivery and growth of multiple global client accounts, with a special focus on the airline industry. This role blends operational responsibility, technical understanding, and strategic client engagement in a hybrid setup with great flexibility.

Your key responsibilities:

• Manage multiple global key accounts
• Become the go-to expert for all service-related matters
• Conduct service performance reviews to identify areas for improvement
• Coordinate changes, incidents, and escalations
• Drive the upselling of services and new solutions
• Take the lead on small to mid-size IT projects

Your qualifications:

• A background in IT service or account management (ITIL appreciated)
• Experience with international customers and enterprise environments
• General technical high-level understanding of IT solutions such as hybrid cloud (Azure, AWS, or GCP) IT infrastructure and network services
• Familiarity with cybersecurity, IAM, MS Office 365, Kubernetes/OpenShift
• Fluency in English and German
• A customer-focused mindset and strong communication skills

What we offer: 

• Work with top-tier clients from all around the globe
• Hybrid work model
• Collaborative, open culture
• Development opportunities
• Attractive benefits and pension plan

 Are you interested in this challenging job offer? Apply now and grow with us!