Field System Engineer Electron Microscopy

DECTRIS is a successful and expanding high-tech company that develops and produces X-ray and electron detectors. Our detectors are used worldwide in large-scale research facilities and in industry. Their unique properties enable scientific breakthroughs in life sciences and material sciences. Our more than 170 employees are located in Switzerland, the United States and Japan. At DECTRIS, we combine innovation and development with agile industry practices. As a spin-off of the Paul Scherrer Institute and by focusing on the needs of our customers, we are able to combine scientific excellence with qualified service and industrial know-how.
Our scientists as well as our technical and commercial experts ensure that our customers benefit from the latest technologies.
DECTRIS values collaborative working rather than traditional hierarchy and is guided by the principles of Sociocracy 3.0.

Your Tasks

• Frontline support for customers and OEM partners
• Commissioning of new detector systems, maintenance, troubleshooting and repairs in-house and at the customer site
• Develop and maintain positive work relationships with customers and represent DECTRIS in daily interactions via email, phone, and face-to-face
• Support our sales, marketing, product management, and development team activities
• Help to improve our EM service processes, expand the service infrastructure and knowledgebase to guarantee the success of our cameras within the EM community
• Position is based in Baden or Philadelphia with fieldwork and travel component up to 30%

Your Skills

• University degree in science or engineering
• User experience with transmission electron microscopy (experience in troubleshooting or modifying electron microscopes is advantage)
• Interest in troubleshooting complex systems down to the component level
• Excellent communication skills and team player
• Ability to work and network with scientists and engineers across disciplines
• Literate in Linux and Python software environments
• Fluent in English, good command of German is advantage
• Valid driver's license

We Offer

• A successful and growing high tech company in an international, scientific environment
• To join the global leader in HPC X-ray detectors for science and industry. Our Developers design cutting-edge detectors to support the state of the art science and technology
• An international work environment formed by more than 170 experienced engineers, scientists and other professionals. The company languages are German and English
• Excellent, flexible working arrangements to enable professional development and personal life balance
• An attractive working environment: modern infrastructure with wheelchair-accessible rooms, small fitness room, underground car park, subsidised meals, free snacks and drinks, various company events, internal and external training, home office options, after-work beers and other joint leisure activities

The Support Team
The DECTRIS Support & Commissioning team is the interface between our products and the customers at the synchrotron, in the laboratory and in industry. We analyze and solve problems in soft- and hardware, support our customers in the use of our high-end detectors, train users and partners in the use and integration of our detector systems, and bring customer feedback about existing products to the company. To achieve this, we work closely with our subsidiaries, product management, application scientists, development, production and sales on an interdisciplinary basis. With the combination of a broad technical and scientific understanding as well as customer-oriented thinking, we want our customers to get the best out of their DECTRIS products and services.