Business Service Manager - all genders (80-100%)

What exactly you will do here:

• Drive service improvements to enhance productivity, working closely with business units and
  enabling functions such as Risk, Legal, and Compliance
  
• Promote and advocate new concepts and ideas in collaboration with business units, Strategy & Architecture, and IT
  
• Translate business needs into requirements, and design digital and business solutions in
  collaboration with Developers, Architecture, and Core Banking Solutions for implementation
  
• Provide centralized incident handling and change support for business services and applications under the team's responsibility
  
• Develop long term solutions and improvements for recurring incidents that require process
  optimization

What we're looking for:

• Degree in technical or business management.
  
• Work experience in the financial sector (Credit Cards preferred)
  
• Experience and a solid understanding of business and/or IT service management
  
• Excellent analytical, networking, and conceptual thinking skills, with the ability to understand and integrate various aspects and requirements from a holistic perspective

• Strong communication skills with the ability to influence business partners at all levels in both
  English and German

You don't fulfil all the requirements 100%? Apply anyway!

This is what you'll get:

• ? Firstly, perhaps the most important thing: A positive working atmosphere. We're really different. We've tried to make this tangible for you here.
  
• ? An attractive employment package: With a non-gender-dependent, fair wage and attractive benefits. You can quench your thirst for knowledge with subject-specific further training (e.g. MAS, CAS), external language training or MS Office training.
  
• ? Our success has many faces: People from over 40 nations pull together here. This makes us diverse and international. This is also what our employees said in an anonymous survey - thank you for your engagement - we're constantly improving.
  
• ??? Flexible working arrangements: Work up to 60% from home. This allows you to stay in your personal groove and to optimise your life-work balance.
  
• ? Why just good when you can do better? If that's how you tick, then you're in the right place here. Because here you can try out things, take on new responsibilities and move us forward with your ideas. To put it succinctly: Use your strengths and talents to actively shape Cembra.

?? More about our benefits? Click here.

At Cembra, we have a plan for the future. Will you help us make it a reality? We look forward to your support. If anything is still unclear, just contact David Buck, People Coach. He has all the details. #CallMeByMyFirstName