Affidea is an international company active in the health sector. We are present in sixteen countries on the European continent where we offer our services in the fields of medical imaging, radiotherapy and analytical laboratories.
In Switzerland, we are active in the field of radiology. The Affidea network is one of the largest in the country, consisting of 10 private centers equipped with state-of-the-art modalities.
With more than two decades of dedication to medical excellence, Affidea is redefining the relationship between privately funded healthcare services and the public sector. The company effectively delivers medical services with the highest European standards.
The company maintains high standards and has built a culture that values honesty, integrity and transparency in everything it does. We strive to create a work environment of mutual respect, encouragement and teamwork, which rewards commitment and performance and meets the needs of highly qualified healthcare professionals.
Our name, Affidea, reflects the core values of our business: affinity with doctors and patients, loyalty and trust in each of our relationships, and new ideas and innovations as sources of progress.
For our Headquarters in Fribourg, we are looking for our next
Affidea is an international company active in the health sector. We are present in sixteen countries on the European continent where we offer our services in the fields of medical imaging, radiotherapy and analytical laboratories.
In Switzerland, we are active in the field of radiology. The Affidea network is one of the largest in the country, consisting of 10 private centers equipped with state-of-the-art modalities.
With more than two decades of dedication to medical excellence, Affidea is redefining the relationship between privately funded healthcare services and the public sector. The company effectively delivers medical services with the highest European standards.
The company maintains high standards and has built a culture that values honesty, integrity and transparency in everything it does. We strive to create a work environment of mutual respect, encouragement and teamwork, which rewards commitment and performance and meets the needs of highly qualified healthcare professionals.
Our name, Affidea, reflects the core values of our business: affinity with doctors and patients, loyalty and trust in each of our relationships, and new ideas and innovations as sources of progress.
For our Headquarters in Fribourg, we are looking for our next
Tasks & Responsibilities
- Provide 1st-level support to customers and ensure the effective ticket dispatch to next levels, ticket escalations and delivery of the in-scope IT services.
- Gather complete and accurate information on the nature, complexity, impact and urgency of issues and accurately record all information in ITSM Software
- Take ownership and resolve issues via telephone, email, or in-person, meeting Service Level Agreement (SLA) timeframes.
- Actively contribute to the knowledge database through the creation of articles when unknown issues are resolved and maintain an in-depth understanding of our Application Portfolio, support protocols, customer contact software and departmental procedures
- Own and update end users’ guides and instructions
- Cooperate with Procurement in terms of delivery and logistics
- Perform regular IT Stock management activities
- Participate in the System administration through the creation and the update of user accounts, and the updating of user rights
- Provide feedback and insights to the team on ways to better serve our customers
- Actively participate in country-level projects
Your profile
- CFC en informatique or BSC in Computer Science
- A first experience in a similar role is a plus
- ITIL knowledge or certification
- Experience and understanding of some of the following technologies: Windows environment, O365, SCCM, Active directory, ManageEngine Service Desk
- Solid understanding of networking and end user computing hardware and devices (laptops, workstations, desk and mobile phones, other peripherals)
- Previous experience with RIS / PACS is an advantage
- Fluency in French, German or Swiss German and English is a must
- Client focused with high sense of service and you make proof of proactive approach into solving clients' issues
- Team player
- High level of flexibility and outstanding stress management
- Good analytical, problem solving skills
Start date: ideally 1 November 2020 or to be agreed.
We are looking for dedicated personalities who strive to make a difference. If you are a dynamic person and like to work in a team, send us your complete application through JobUp only.
If you have any questions or need further information, please visit our website: https://www.affidea.ch/; you can also find us on Facebook under Affidea Switzerland.