The L'OCCITANE Group is a leading international manufacturer and retailer of premium and sustainable beauty and wellness products. The Group operates in 90 countries worldwide and has 3,000 retail outlets, including over 1,300 of its own stores. Within its portfolio of premium beauty brands that champion organic and natural ingredients are: L'OCCITANE en Provence, Melvita, Erborian, L'OCCITANE au Brésil, LimeLife by Alcone, ELEMIS, Sol de Janeiro and Dr. Vranjes Firenze.
With its nature-positive vision and entrepreneurial ethos, L'OCCITANE Group is committed to investing in communities, biodiversity, reducing waste and to finding sustainable solutions to create a better and healthier planet. The mission statement of the Group is: With empowerment we positively impact people and regenerate nature.
L'OCCITANE is also committed to sustainability for business, people & the planet, as well as respect of human rights, ethics principles and labour protection. All employees at L'OCCITANE must therefore implement the company's mission and integrate the social, environmental, economic and legal effects of their actions in their day-to-day job. In practice, this means that any employee at L'OCCITANE shall contribute to growing sales, regenerating nature, caring for our consumers & partners and supporting our employees. The L'OCCITANE Group is a certified B CorporationTM.
SPA Training Project Leader (8 months fixed-term contract)
Maison L'Occitane en Provence
We are looking for a highly motivated SPA Training Project Leader for a 8 months fixed-term contract to join our Maison L'Occitane en Provence global team!
As part of the global Spa department, your main mission is to reinforce SPA expertise in different brand channels (retail and digital mainly) via protocols deployment, structure and training. This position is base in Plan-les-Ouates (near Geneva) and reports to the SPA Director.
Key Responsibilities :
1/ SPA Protocol training
- Be trained by Spa team on SPA L'Occitane en Provence protocols & techniques
- Be able to conduct trainings SPA protocols out of SPA with different audiences (internal, press, influencers, beauty hosts, etc.)
- Responsible for the deployment of consistent standards of protocols by local teams regarding brand values, spa concept, guest, timing, gestures, tools for omnichannel experience
- Structure all available protocols, communication and activation tools for guest experience
- Organize and implement digital training on online learning platforms
2/ Cross-functional assignments within the brand's universe
- Participation in all cross-functional assignments related to the Spa activities
- Competitor analysis: market monitoring and trends sharing related to spa expertise and protocols development (out of SPA)
- Representing Spa expertise at various events, press trips, clinical trials, etc.
- Adapting and organizing training tools according to local deployment and strategy
How you can fit:
- Min. 5 years professional experience as trainer, beauty therapist in SPA or beauty advisor with a trainer certification (mandatory)
- Experience in retail & luxury cosmetics is a strong plus
- Fluent in English & French
- Experience in project management with good organizational skills
- Autonomous, details-oriented and accountable
- Collaborative to learn SPA expertise and be able to contribute and deploy
- Excellent presentation skills with a very good command of Pack Office (Outlook, PowerPoint, Word, Excel)
- Spa certificate is a plus (Cibtac, Cidesco, ITEC, etc.)
- Excellent communication and stakeholder management skills
- High positive energy, resilience, curiosity and humbleness
What we offer :
- Working for a unique company, strongly committed towards the planet and the people (B Corp certification)
- Working with passionate colleagues coming from all over the world
- A unique culture centered around entrepreneurship, where everyone is expected to collaborate, experiment & move fast
- Monthly allocation & discount for store products
- 5 weeks annual leaves & 3 extra-days offered as public holidays
- Flexible and hybrid work arrangement
- Public transport allowance
FIXED-TERM CONTRACT : 8 months, full-time position
STARTING DATE : June 1st
Travel availability (20%)
L'OCCITANE is an equal opportunities employer. This means that, when making decisions about our employees' careers with us, our main considerations are their ability to do their jobs and develop in their roles. One way we cultivate change is by creating a more diverse and inclusive workplace and organizational culture. As part of this, we are committed to building an environment that is free from discrimination and harassment where everyone feels respected and valued. We recruit positive-minded people who share our core values - entrepreneurship, team spirit, leading by example and authenticity - and our commitment to sustainability.