We are looking for a IT Support Engineer (50%) who is passionate about helping people and solving technical issues. You will be the first line of support for our employees, ensuring they have the tools and assistance they need to work efficiently and securely. Your role will be essential in maintaining a smooth and productive IT environment, supporting both our infrastructure and our team. This is a great opportunity to grow your career in IT, gain hands-on experience with modern technologies like Microsoft 365, Azure, and Intune, and work in a dynamic and collaborative environment.
Responsibilities
- Provide Level 1 IT support for internal users, including troubleshooting issues related to:
- Microsoft 365 (Outlook, Teams, OneDrive, etc.)
- Azure Active Directory and user access
- Network connectivity (Wi-Fi, VPN, LAN)
- Laptops (Windows 10/11 and macOS), printers, and peripherals
- Assist with device setup and configuration using Microsoft Intune
- Maintain and update IT documentation and knowledge base articles
- Escalate complex issues to Level 2/3 support when necessary
- Support onboarding and offboarding processes (account setup, hardware preparation)
- Collaborate with the IT team to improve support processes and user satisfaction
- Participate in IT-related projects and initiatives as needed
Profile required
- Apprenticeship in IT or equivalent
- Some experience in an IT support or helpdesk role
- Good knowledge of:
- Microsoft 365 and Azure environments
- Windows 10/11 and macOS operating systems
- Microsoft Intune for device management
- Basic networking concepts (IP, DNS, DHCP, VPN)
- Strong problem-solving and communication skills
- Customer-oriented mindset and a proactive attitude
- Ability to work independently and manage time effectively
- Professional-level English (spoken and written); French is a plus
Preferred Qualifications
- IT certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or similar
- Experience in a hybrid or remote work environment
- Familiarity with ticketing systems (e.g., Jira, Freshservice, ServiceNow)